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Refund Policy

Last updated: 5 October 2026

This policy explains when you can get your money back for Sifra Chat (“Sifra”, “we”, “us”). Sifra is operated by Sujon Mir, Munshiganj, Bangladesh. This policy is part of our Terms of Service.

1. In short

  • You can cancel the monthly plan at any time. There is no contract and no cancellation fee.
  • The month you have already paid for is not refunded, and you are not charged for any month after you cancel.
  • The setup fee is refunded in full if you cancel before setup work starts. Once setup work has started, it is not refundable.
  • If you paid twice or paid the wrong amount by mistake, we refund the extra.

2. Monthly plan

Sifra is billed per calendar month for each active website. You can cancel from your dashboard or by emailing us. Your bot and live chat keep working until the end of the month you have paid for, and then stop. We don't refund the current month, including part of a month, and we don't charge you again after you cancel. Your Q&A, chats and leads stay in your account, so you can come back later.

3. Setup fee

The setup fee is charged once per website and covers preparing your Q&A, branding and installing the bot. If you change your mind before we start setup work, we refund the setup fee in full. Once setup work has started, the setup fee is not refundable, because the work has already been done for your business. The setup fee is the same whether we, you or your developer installs the bot.

4. Payment mistakes

If you were charged twice for the same invoice, or paid more than the invoice amount, tell us and we will refund the extra amount. If you prefer, we can keep it as credit for your next invoice instead.

5. How to ask for a refund

Email [email protected] from the email address on your account, with your website and the invoice or payment the refund is for. We reply within 2 working days. Approved refunds are sent back through the same method you paid with, usually within 7 working days. Fees charged by your bank or transfer service, and exchange-rate differences, are outside our control.

6. Contact

Questions about billing or refunds? Email [email protected] or use our contact page. We may update this policy and will tell you by email before important changes take effect.