Frequently asked questions

Yes, right now. The chat in the corner of this website is Sifra itself, answering from our own questions and answers. Ask it anything, in English, বাংলা or Banglish, and tap “Talk to a person” to reach us live. Open the chat →

Want to see it with your own business questions? Book a free demo and we'll send you a private demo link.

A chatbot for your website. It answers your customers' common questions from a list of questions and answers made for your business, and connects them to you when a person is needed.

No, and that's on purpose. Sifra understands different wordings and spelling mistakes, but it only replies with answers you approved. It never invents prices, offers or promises. If it isn't sure, it offers to connect the customer to you.

Any language: English, Spanish, French, Arabic, Hindi, বাংলা, Chinese and more. The bot answers from your own Q&A, so add your questions and answers in the languages your customers use. It understands typos and different wordings, and the chat buttons switch to each visitor's language automatically.

It tells the visitor honestly and offers to connect them to a person or to leave their details. The question is saved in your “Needs an answer” list, so you can add a reply once and the bot will know it next time.

Yes, if it's WordPress (we have a plugin) or any website where a line of code can be added: WooCommerce, Shopify, custom-built sites and most site builders.

We do. Installation is included in the setup fee. If you prefer, you can install it yourself with the guide in your dashboard, or we can email the instructions to your developer. The price is the same either way.

Usually 2–3 working days after we receive your questions and answers. You test the bot, ask for changes, and approve it before it goes live.

Yes, any time from your dashboard. You can test the bot there before visitors see the change.

When a visitor taps “Talk to a person”, they give their name and email and the chat arrives in your inbox with a notification. Reply from the phone app or the web inbox. Idle chats close on their own, and the visitor can come back later and continue where they left off.

Live chat is included in Business and Premium. Starter answers questions and collects leads.

Yes. Business includes 2 team members and Premium includes 5. They sign in with a one-time code sent to their email; no password to share.

The app is available for Android. On iPhone, open the web inbox in Safari and choose Share → Add to Home Screen; it works like an app.

A one-time setup fee and a monthly fee. Starter $19/month, Business $29/month, Premium $49/month. Businesses in Bangladesh can pay in taka instead: ৳500, ৳1,000 and ৳2,000 a month. See all prices.

International bank transfer through Wise or Xoom, from anywhere in the world. Businesses in Bangladesh can also pay by bKash, Nagad, Cellfin or local bank transfer. You get an emailed receipt for every payment.

Yes. With 2 to 5 active sites, every site's monthly fee is 10% lower. With 6 or more, it's 20% lower. Setup fees are not discounted.

Yes. Join the Sifra Partner Program: you earn 15% of the setup fee and 20% of the monthly fee for each client’s first 24 paid months (25% once you have 5 live clients). Your clients can be anywhere; for now partners need to be based in Bangladesh and are paid in taka. We do the setup and support; you share your link or code.

Yes. While paused, the bot and live chat are turned off and visitors can only leave a message. Nothing is deleted, and you can resume any time.

You can cancel the monthly plan any time; it stops at the end of the month you've paid for, and the current month isn't refunded. The setup fee isn't refundable once setup work has started. Details in our Terms.

On secure cloud infrastructure. Only you, your team and our support staff can see your chats. Read the Privacy Policy for details.

Access details you share with us are stored encrypted and used only to install and maintain the bot. You can change the password as soon as we're done.